Shipping & Returns
The Consumer Rights Act of 2015 came into force on 1 October 2015. Back2 International abide by all relevant conditions as laid out in the amended act.
Delivery Times
All products' delivery times are estimates. Deliveries are made between 1 and 4 business days. Orders outside of the M25 may take longer.
Order Cancellation Policy
You may notify us of a cancellation up to 14 days after delivery. Please refer to the instructions under Deliveries & Returns. The customer bears the costs of returns.
Product orders cannot be cancelled once they have been processed and will be subject to our Returns Policy below.
Shipping
Delivery prices quoted on the website are for shipping to Mainland UK only.
Please note that we do not ship overseas or to the Republic of Ireland and Northern Ireland. Additional delivery charges apply for orders to the Isle of Man and certain parts of the Scottish Highlands. Please contact us for a quote.
You should receive your couriered items on the next working day unless you are in the Scottish Highlands or outside Great Britain. In those cases, deliveries may take a little longer. Royal Mail items should arrive within three working days.
Delivery & Installation
Upon delivery, it is crucial to thoroughly inspect the goods. If the parcel shows any signs of damage or significant tampering, use the terms “damaged” or “unchecked” when signing for it. In cases of severe damage, reject the item, and the courier will return it to us. Please promptly inform us of any such incidents.
If you identify any damage to the goods after unpacking, kindly notify us promptly, within 48 hours. If you were unavailable during delivery, the courier will leave a card containing instructions for collection or redelivery. Otherwise, the item will be returned to us.
Returns
Our return policy allows for returns within 14 days of purchase. If you are dissatisfied with your product, please contact us to initiate the return process. The returned items must be in their original packaging and in saleable condition, free from any use marks.
Please note that if you would like us to collect the item, there will be a collection charge based on your distance from our London warehouse. Alternatively, you can arrange to return the item at your own expense. You are responsible for the item until we confirm its receipt. To ensure secure delivery, we recommend using a trackable service. Additionally, you have the option to return items in person to our showroom located at 40 Half Moon Crescent, London N1 0TJ.
Faulty Items
If you believe the item you received is defective, please contact us promptly. We require detailed information about the fault, and in some instances, photos. Once the fault is identified, we will request that you return the item for a replacement. If a replacement is unavailable due to discontinuation or clearance, we will either provide a similar product or issue a full refund (provided it is still under warranty and the 14-day return policy, respectively). For defective item returns, we will reimburse your return costs after inspecting and confirming the fault.
Should you wish to return an item to us for any other reason, such as our fourteen-day returns policy (applicable to certain products only), please inform us.
We will provide you with an address for returning the goods. Remember to include the original receipt with the item so that we can identify it as part of your order and understand the reason for the return (you can write this on the receipt if you prefer). Failure to include the receipt may result in processing delays.
Refunds
Refunds will be processed within 7 working days upon receipt of the item. Delivery charges will not be refunded unless the item is faulty. All refunds are contingent upon an inspection of the items and confirmation that they have been returned under our returns policy.
Installation
We offer onsite chair fittings upon request within the M25. Depending on the location, an additional charge may apply for this service. For orders delivered outside the M25, fitting charges are available by quotation. Additionally, we also offer free phone support for set-up queries, an online office set-up guide, and all items that come with the manufacturer's manual.
Please contact us before ordering if you have a preference for assembled or unassembled furniture, and we will give you advice on the options available. Additionally, within the M25, we offer furniture assembly during the initial delivery if requested at the time of ordering. For an accurate quote on product installation, please contact us before ordering.
Assembly charges for orders delivered outside the M25 are available by quotation. Please note that if the delivery address changes after placing the order, any associated charges may also change.
Please note that the delivery charges provided are estimates and may be subject to change based on a detailed review of your specific order. If any discrepancies are found, we will promptly contact you by phone within 48 hours of processing your order
