Apart our showroom models, all our chairs are brand new. We take pride in being the leading authorised retailers to some of the best brands in the office furniture market.

All our showroom models are taken from stock used for display in the showroom.

Most of our office chairs will come fully assembled, unless we have to ship via external courier.

All desks will come flat packed.

Please check the individual availability of the product/s you have ordered as shown on each product on the website. Please note that these delivery times are approximate only and should only be considered advisory.

In the unlikely event that any of the items you have ordered are out of stock or discontinued by the supplier, we will contact you as soon as possible. For information on furniture deliveries, see Deliveries & Returns.

All In-stock items are estimated for 1-3 business days within 50 miles of London. Orders outside of the M25 may take longer.

For made-to-order items, this will vary between manufacturers from 4-18 weeks.

You will receive an order confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us.

We can send to a delivery address that is different to the billing/invoice address, but a contact number for the delivery address is required. We will not deliver any products until the alternative number and address has been confirmed.

If you wish to make any other changes to the order, such as amending the delivery address, adding or deleting items, please contact us on 020 7935 0351 within 6 hours of placing the order.

If you wish to cancel an order for a stock item, you may do so by contacting us. You must do this as soon as possible. In the case of orders that have a quoted delivery time of fewer than 7 days, cancellations must be made within 6 hours of placing the order. You will still have the right to cancel the order within 14 days after receiving the item.

If the order has already been sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions within Deliveries & Returns.

If you would like to return and get a refund your order (subject to our 14 days return policy), please get in touch with us at sales@back2.co.uk, providing your order number and reason why you would like to return your item.

Please note that there will be a collection charge if we have to collect the item/s, which will be deducted from what you have paid for your order.

Except for some products designed for the chronically disabled, which may be sold as VAT exempt upon completion of an appropriate form, all items sold by Back2 are subject to VAT at the current rate and are correct at the time of entering the information onto the system.

Yes we do. At Back2 International Ltd we are committed to offering the most competitive prices on our vast selection of products. Just contact us if you see it elsewhere cheaper and we will try our best to match it.

Please read Terms & Conditions for more information.