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FAQS

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Ordering Information:

How can I pay for my online order?
Can you provide medical advice in store?
Can my delivery address differ from my billing address?
Do I receive an Order Confirmation?
When will I be charged for my goods?
What is the availability of an item?
When will I be charged for my goods?
What is our pricing policy?
I want to cancel my order?
Can I change my order?
Do I have to pay VAT?
Do I have to pay VAT if I am taking the goods outside of the UK?
What are your delivery charges?
Does my order arrive fully assembled?
Can I have my chair fitted for me onsite?
How is my order delivered?
When will my order be delivered?
What is your returns policy?

How can I pay for my online order?

We accept MasterCard, Visa, American Express, Switch, Solo, Electron, Delta and Paypal

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

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Can you provide medical advice in store?

We cannot provide medical advice in store, we sometimes can supply the names of specialists who may be able to assist you with a back care related medical issue.

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Can my delivery address differ from my billing address?

We can send to a different delivery address to the billing / invoice address, but a landline number is required for the delivery address and we will not deliver any product until the alternative address has been confirmed on the landline provided.

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Do I receive an Order Confirmation?

You will receive an order confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us at sales@back2.co.uk or call us on (020)7935 0351.

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When will I be charged for my goods?

On acceptance of your order we will take a payment in full if the goods are in stock and will be dispatched within 10 days. If the goods are to be ordered in, a deposit of 50% of the value of the item plus the delivery charge (if applicable) will be immediately charged.

Once your furniture is available for dispatch, our customer services team will contact you to ask for payment of the balance.

In the event that you wish us to process the payment in any other way please contact us at sales@back2.co.uk and we will be happy to advise you of the alternative methods available. On confirmation of receipt of the final payment, we will contact you to arrange a convenient delivery date and time. For further information, see Deliveries & Returns.

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What is the availability of an item?

Please check the individual availability of the product/s you have ordered as shown on each product on the website. Please note that these delivery times are APPROXIMATE ONLY and should only be considered advisory.

In the unlikely event that any of the items you have ordered are out of stock or discontinued by the supplier we will contact you as soon as possible.

For information on furniture deliveries, see Deliveries & Returns.

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What is our pricing policy?

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices.

We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

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I want to cancel my order?

If you wish to cancel an order, you may do so by contac